These Terms and Conditions govern your access to and use of this website, including the purchase of products offered through the website.

By accessing, browsing or using this website, creating an account or placing an order, you confirm that you have read, understood and agreed to these Terms and Conditions.

Please review these Terms periodically, as they may be updated from time to time.

1. Eligibility

You must be at least 18 years old to place an order through this website.

If you are under 18 years old, you may only use this website with the involvement and supervision of a parent or legal guardian.

By placing an order, you confirm that the information you provide is accurate, complete and current.

2. Website Use

You may use this website only for lawful, personal and non-commercial purposes.

You must not:

  • Use the website for fraudulent, unlawful or abusive activities

  • Interfere with the operation or security of the website

  • Introduce viruses, malicious code or harmful technologies

  • Use automated tools, bots or scripts to manipulate orders or promotions

  • Attempt to gain unauthorised access to accounts, systems or data

  • Copy, reproduce, distribute or commercially exploit website content without permission

  • Place orders for unauthorised resale or commercial distribution

  • Submit false, misleading, abusive or unlawful content

We may restrict, suspend or terminate access where we reasonably believe these Terms have been breached.

3. Customer Accounts

Certain website features may require you to create an account.

You are responsible for:

  • Keeping your login information confidential

  • Restricting access to your account and device

  • Ensuring your account information remains accurate

  • All activities carried out through your account

Please notify us promptly through the Contact Us page if you believe your account has been accessed without authorisation.

We may suspend or close accounts that are used fraudulently, unlawfully or in breach of these Terms.

4. Product Listings

We take reasonable care to ensure that product descriptions, photographs, specifications, prices and availability information are accurate.

However:

  • Product colours may appear differently depending on your screen or device

  • Packaging may be updated by the manufacturer

  • Product images may be used for illustration

  • Measurements and weights may vary slightly

  • Natural, fresh or perishable products may vary in colour, size, shape, texture and appearance

Such reasonable variations are not automatically considered product defects.

Where there is a material difference affecting the identity, quantity or essential characteristics of a product, please contact us in accordance with the Returns and Refunds Policy.

5. Flash Sales and Limited Stock

Flash-sale products, promotional items and discounted quantities may be limited and are generally available while stocks last.

Adding a product to your shopping cart does not reserve it.

We may impose reasonable purchase limits per customer, account, address, payment method or household to:

  • Allow fair access to promotional products

  • Prevent unauthorised resale

  • Reduce fraud or promotion misuse

  • Manage limited inventory

Promotional prices apply only during the period displayed on the website or until the allocated stock is sold out.

6. Orders and Contract Formation

Product listings are invitations for customers to submit orders and do not constitute a binding offer by us.

After you place an order, you may receive an automated acknowledgement. This confirms that the order was received but does not necessarily mean that it has been accepted.

An order is accepted when we issue an order confirmation, dispatch confirmation or otherwise confirm that the order is being fulfilled.

We may reject or cancel an order before acceptance where:

  • The product is unavailable

  • The displayed price or product information contains an obvious error

  • Payment cannot be authorised

  • Delivery information is incomplete or incorrect

  • Purchase limits have been exceeded

  • We reasonably suspect fraud, misuse or unauthorised resale

  • We are unable to fulfil the order for operational or legal reasons

Where payment has already been collected for a cancelled order, the relevant amount will be refunded using the original payment method, where reasonably possible.

7. Prices and Payment

Prices are displayed in the currency shown on the website.

Unless otherwise stated, the amount payable will be shown before you complete checkout and may include:

  • Product prices

  • Applicable taxes

  • Delivery charges

  • Additional charges clearly disclosed before payment

You are responsible for reviewing the final amount before placing an order.

Payment must be made using an available payment method. Payment processing may be handled by third-party payment service providers under their own terms and privacy policies.

We do not request that customers send complete payment card numbers through unsecured email or messaging services.

8. Pricing and Information Errors

Despite reasonable care, pricing, stock, promotional or product information errors may occasionally occur.

Where an obvious error is identified before an order is accepted, we may:

  • Correct the information

  • Contact you for instructions

  • Cancel the affected order

  • Issue a refund where payment has already been collected

We will not knowingly fulfil an order at an obviously incorrect price caused by a genuine technical or administrative error.

Nothing in this section limits rights available under applicable law.

9. Promotions and Discount Codes

Promotions, vouchers and discount codes:

  • Are valid only during the stated promotional period

  • May be subject to minimum spending or eligible-product requirements

  • May be limited to one use per customer or order

  • Cannot normally be exchanged for cash

  • Cannot be combined unless expressly stated

  • May exclude delivery charges or selected products

  • Must not be transferred, reproduced or used fraudulently

We may cancel promotional benefits obtained through fraud, technical manipulation, duplicate accounts or misuse.

Any promotional condition will be displayed with the relevant offer.

10. Delivery

Delivery times are estimates unless expressly stated otherwise.

Delays may occur because of:

  • High order volumes

  • Weather or traffic conditions

  • Delivery-provider disruptions

  • Incorrect or incomplete delivery information

  • Building or access restrictions

  • Events outside reasonable control

You are responsible for providing a complete and accessible delivery address and ensuring that someone is available to receive the order where required.

An order may be considered delivered when it is:

  • Handed to the recipient

  • Left at an agreed safe location

  • Delivered according to the customer’s instructions

  • Confirmed as delivered by the delivery provider with reasonable supporting records

Risk of loss or damage generally passes upon delivery to the designated address, subject to applicable law.

11. Failed Delivery

Where delivery cannot be completed because of incorrect information, restricted access, an unavailable recipient or another circumstance within the customer’s control, additional delivery charges may apply.

For fresh, chilled, frozen or perishable goods, an unsuccessful delivery may affect product quality. Refunds may not be available where deterioration results from:

  • An unavailable recipient

  • An incorrect delivery address

  • Unreasonable delay in collecting the order

  • Failure to follow agreed delivery instructions

This does not affect rights relating to goods that were already defective, damaged or unsuitable at the time of delivery.

12. Inspection of Orders

You should inspect your order promptly after delivery.

If an item is missing, incorrect, damaged or defective, please contact us within the timeframe stated in the Returns and Refunds Policy and provide:

  • Your order information

  • A description of the issue

  • Clear photographs or videos, where reasonably required

  • Packaging and product labels, where relevant

For perishable goods, customers should report visible delivery issues as soon as reasonably possible because product condition may change over time.

13. Returns, Refunds and Non-Conforming Goods

Returns, replacements, credits and refunds are governed by the Returns and Refunds Policy displayed on this website.

Eligibility may depend on:

  • The type and condition of the product

  • The reason for the request

  • When the issue was reported

  • Whether the product has been opened, used or consumed

  • Hygiene, safety or perishability considerations

  • Evidence reasonably required to assess the request

Products that are defective, materially different from their description or otherwise do not conform to the order will be handled in accordance with applicable law.

Nothing in these Terms excludes or limits consumer rights that cannot lawfully be excluded.

14. Order Cancellations

You may request cancellation before an order has entered packing, preparation or dispatch.

Cancellation is not guaranteed once fulfilment has begun, particularly for:

  • Fresh or perishable goods

  • Made-to-order products

  • Personalised products

  • Products already handed to a delivery provider

Where cancellation is accepted, any eligible refund will be processed to the original payment method, subject to payment-provider processing times.

We may cancel an order where fulfilment becomes impossible or commercially unreasonable due to stock errors, safety concerns, legal restrictions or events beyond reasonable control.

15. Intellectual Property

Unless otherwise stated, the website design, layout, text, graphics, photographs, videos, icons, software and other original website content are owned by or licensed to the website operator.

You may view and use the content for personal shopping purposes.

You must not reproduce, modify, distribute, publish, sell, license, scrape or commercially exploit website content without prior written permission.

Third-party trademarks and product names remain the property of their respective owners.

16. Reviews, Feedback and Submissions

You may submit reviews, questions, photographs or other content where this function is available.

You confirm that your submission:

  • Is based on a genuine experience where presented as a review

  • Is accurate to the best of your knowledge

  • Does not infringe another person’s rights

  • Does not contain unlawful, abusive, defamatory or misleading material

  • Does not contain malware, spam or unauthorised advertising

You retain ownership of your original content. By submitting it, you grant us a non-exclusive, worldwide and royalty-free licence to display, reproduce, edit for formatting and use it in connection with operating and promoting the website.

We may remove content that breaches these Terms or applicable law.

17. Third-Party Services and Links

This website may contain links to third-party websites or use services provided by payment processors, delivery providers, analytics services and other external parties.

Third-party services are governed by their own terms and privacy policies.

We are not responsible for third-party content or services that are outside our reasonable control. The inclusion of a link does not necessarily mean that we endorse the third party.

18. Website Availability

We aim to keep the website accessible and functioning properly, but uninterrupted or error-free access cannot be guaranteed.

The website may occasionally be unavailable because of:

  • Maintenance

  • Security updates

  • Technical failures

  • Network interruptions

  • Events outside reasonable control

We may modify, suspend or discontinue website features where reasonably necessary.

19. Disclaimer

Product information and website content are provided for general shopping purposes.

To the maximum extent permitted by law, we do not guarantee that:

  • The website will always be available or free from errors

  • All products will remain continuously available

  • Website content will be suitable for every individual purpose

  • Third-party services will operate without interruption

Nothing in these Terms excludes any warranty, condition, right or remedy that cannot legally be excluded.

20. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special or consequential losses that were not reasonably foreseeable when the order was placed.

Where liability cannot be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation

  • Death or personal injury caused by negligence where liability cannot be excluded

  • Deliberate misconduct

  • Consumer rights that cannot lawfully be excluded

  • Any other liability that cannot be excluded under applicable law

21. Indemnity

You agree to be responsible for reasonably foreseeable losses, claims or costs arising directly from:

  • Your unlawful use of the website

  • Your material breach of these Terms

  • Your infringement of another person’s intellectual property or legal rights

  • Fraudulent activity carried out through your account

This provision does not require you to compensate us for losses caused by our own negligence, misconduct or breach of law.

22. Events Beyond Reasonable Control

We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Government restrictions

  • Transport or logistics disruption

  • Labour disputes

  • Power, telecommunications or internet failures

  • Public-health emergencies

  • Supplier or fulfilment disruptions that could not reasonably have been prevented

We will take reasonable steps to reduce the impact and fulfil or refund affected orders where appropriate.

23. Suspension and Termination

We may suspend or terminate an account or website access where reasonably necessary because of:

  • Fraud or suspected fraud

  • Abuse of promotions

  • Unauthorised resale

  • Security risks

  • Repeated payment disputes

  • Unlawful activity

  • Material breach of these Terms

Termination does not affect rights or obligations that arose before termination.

24. Privacy and Cookies

Personal data is handled in accordance with the Privacy Policy.

The website may use cookies and similar technologies as explained in the Cookie Policy.

By using the website, you acknowledge that these policies form part of your use of the website.

25. Electronic Communications

You agree that order confirmations, receipts, notices and other communications may be provided electronically through:

  • Email

  • Account notifications

  • Website notices

  • Other contact methods provided by you

You are responsible for ensuring your contact details remain accurate and for checking relevant messages concerning your orders.

26. Changes to These Terms

We may update these Terms to reflect changes in:

  • Website functions

  • Products and services

  • Business practices

  • Security requirements

  • Applicable laws or regulations

Updated Terms will be published on this page with a revised date.

Changes will not normally apply retrospectively to orders already accepted unless required by law or agreed with you.

27. Governing Law

These Terms are governed by the laws of Singapore.

The courts of Singapore will have jurisdiction over disputes arising from these Terms or the use of this website, subject to any rights you may have to bring a claim before another competent tribunal or forum under applicable law.

28. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

A delay in enforcing any right does not constitute a waiver of that right.

You may not transfer your rights or obligations under these Terms without prior written consent. We may transfer our rights and obligations as part of a legitimate business transfer, provided your legal rights are not reduced.

These Terms, together with the Privacy Policy, Cookie Policy, Returns and Refunds Policy, Delivery Policy and any terms displayed with a promotion, form the agreement governing your use of the website and purchases.

29. Contact

For questions about these Terms, an order or the use of this website, please contact customer support using the information provided on the Contact Us page.